Oyunu Kapat

FAQ

Account

Where do I create account or log in?

You may login by clicking LOGIN/CREATE AN ACCOUNT button on the top right side of the website.

When you login you may check the Remember me box, so that you don’t have to type in your username and password every time you visit this website. Please note that this should not be ticked when using a public computer.


How to change personal information?

Login to your account, click MY PROFILE. On PROFILE tab you have an option to change some personal information. If you would like to change more that it is allowed by the form, please contact [email protected] with detailed description of what is it that you would like to change.


How can I change password?

Login to your account, click MY PROFILE. On PROFILE tab you have an option to change password.


I forgot my password, how do I get a new one?

Click ‘Login/Create an account’ and click ‘Can’t access your account?’ on the top right corner of the website. Type in your username and captcha code and click RECOVER.


Why do I get logged out after some time?

You only get logged out if you are inactive on the website for a few minutes. We do it due to security reasons.


How do I restrict from playing some games?

Login to your account, click MY PROFILE, click RESTRICTIONS tab. Please note that when disabling game group, it may take up to 7 days before you can re-activate it.


Where can I read Privacy Policy and Terms and Conditions?

You will find these documents on the bottom of the website.


I think I play too much, what can I do?

First step is to set restrictions to your account. Login to your account, click MY PROFILE and click RESTRICTIONS. You may set how much money you are allowed to deposit and which games you want to play. In addition to that you may also set the time warning, which will warn you every few minutes of your play.

If you feel like you have to talk with someone about your problem, please contact the responsible service. You will find link to ‘RESPONSIBLE GAMBLING’ on the bottom of the website.


How can I set account restrictions?

Login to your account, click MY PROFILE and click RESTRICTIONS TAB.


How do I freeze or close my account?

Login to your account, click MY PROFILE and click RESTRICTIONS tab. Please note that closing your account can’t be reversed in any way.


Games

Can I play for free?

Yes. Open the game you want to play and click PLAY FOR FUN. You do not have to register or be logged in, in order to play for free.


Where can I read game rules?

Click on the icon of the game of your interest. On the preview screen which will be opened, click GAME RULES.

If you are already playing the game, click on the GAME RULES button above the play screen.


My bet on live roulette was not accepted, what can I do?

If you were able to place bets on the live roulette, it is most likely that your bet amount did not meet the minimum bet requirement. Please pay attention to the table limits table.

If you were not able to place bets on the live roulette, it is most likely that you have run out of time. Please pay attention to timer.


Where can I see game history?

Login to your account, click MY PROFILE and click GAME HISTORY.


I think the game result was wrong, where can I complain?

Login to your account, click MY PROFILE and click GAME HISTORY. You will be able to find history for every game you played. If you are unable to find the game, please write an email, describing as many details of the game possible and send it to [email protected].


I think I was being cheated on poker, what can I do?

If you feel that a group of players teamed up against you, please notify us on [email protected]. Try to send us as many details of the game as possible (table name, time, hand number, nicknames of players,…).


Is your Random Number Generator fair?

Yes, our RNG uses server’s environmental noise to get its seed. You can view the certificate here. (dodaj link)


Payments

How safe is my money with TumBet?

We use widely used SSL encryption to secure your funds. Your money is very safe with us.


Which deposit options are available?

Please go to the bottom of the page and click Deposits.


Which withdrawal options are available?

Please go to the bottom of the page and click Withdrawals.


How to deposit or withdraw money from account?

Login to your account, click Cashier, click DEPOSIT or WITHDRAW tab. Then select your desired payment method and input amount. Please note that every payment processor has its own specifics, therefore additional information will be provided once you select payment processor.


Why do I need to send copies of my documents when making a withdrawal?

You need to send a copy of any identification document and a copy of any utility bill in order for us to be sure that it is you are entitled to that request and to approve cash out. Please understand that this is common practice in online casinos and it is for your safety only.


How do I transfer money between games?

You do not have to transfer money between games, our system does it automatically.

Sport Betting

Soccer

90 Minutes Play

Unless it is otherwise stated, all markets of the match are settled on the result at the end of the 90 minutes play. Stoppage and added injury time is included. Golden goal, penalty shootouts, and extra-time are not included.

 

Extra-Time In-Play Markets

All bets are fixed on the statistics for the extra-time period, game action (goals etc.) during regulation time does not count.

 

Extra-Time Goal Line In-Play

Normal In-Play Goal line rules apply but only goals in extra-time count. The score at the start of extra-time is deemed to be 0-0.

 

Extra-Time Goals In-Play

Only goals in extra time count. In the event of a match being abandoned before extra-time has  finished then all bets will be void unless settlement of bets is already determined. Matches Postponed, Cancelled or Abandoned Postponed, unplayed or abandoned matches are treated as a non-runner for settling purposes and bets are void (stake is returned to player). This rule excludes matches postponed within the next 24 hours of its original scheduled time. In this case, all bets stand.

If any match is played prior to the denoted kick-off time or date, and the wager is placed before the revised kick-off time, than the match can be included in betting. In the case of an abandoned match before the completion of 90 minutes play, the match will be void. Exceptions are bets whose outcome has already been determined at the time of abandon. 

Change of venues

In the case of changing the location of the match to a Neutral ground, bets that are already placed will stand (if the home team is still specified as such). In case the home and away team for a listed match are reversed all bets placed on the primary listing will be void. .

Settlement of Wagers

Wagers are settled using data from the organizer (for instance FIFA, UEFA, National Football 

Associations) or independent media. In case of conflicting data between sources, the source 

used shall be the official results as listed on the organizing league’s website.  

Specific Markets rules

Correct Scores

Predict the score at the end of normal time. Own goals count.

Half-Time Result, Including In-Play

In the case when the match is being abandoned before half-time, the bets will be void.

1st Half Goals

In the case of an abandoned match before half time the market will be void, unless the market 

has already been settled. 

Half-Time - Full-Time Double Result

In the case of an abandoned game, bets will be void. This market does not consider extra-time 

and penalty shootouts.

Double Chance

These are the available options:

1 or X - If the result is either a home or draw then bets on this option are winners.

X or 2 - If the result is either a draw or away then bets on this option are winners.

1 or 2 - If the result is either a home or away then bets on this option are winners.

In the case of a neutral venue match, the first team listed is estimated as a first team for betting 

purposes.

Team Goals

Team goals are goals scored by the named team with the exception of penalties, in the regular 

time.

Total Goals/Number of Goals in Match/Alternative Total Goals In-Play

If a match that is abandoned before 90 minutes is being played, bets will be void with the 

exception of an already determined settlement. 

Goals Odd/Even

Zero is settled as an even number. Bets on the market are void if the match is abandoned. 

Both Teams to Score/ Both Teams to Score in 1st and/or 2nd Half

In an abandoned match, Bets are void unless both team have already scored at the time of 

abandon.

Home/Away Team to Score in 1st/2nd Half

Unless settlement of bets is already determined, the bets will be void if the match is 

abandoned. When the match is being played at a neutral venue, the team listed first is deemed 

the home team for betting purposes.

Half Time Result/Both Teams To Score

Unless settlement of bets is already determined, the bets will be void if the match is 

abandoned.  

Half Time /Total Goals

Unless settlement of bets is already determined, the bets will be void if the match is abandoned

Goals Over/Under

Unless settlement of bets is already determined, the bets will be void if the match is abandoned 

before 90 minutes have been played. 

Team to Score First/Second/Next Goal

Own goals count to the side credited with the goal.

TENNIS

All bets stand in these cases:

- A change in the match timetable/calendar (day, hour)

- A change of venue

- A change of court (indoor or outdoors)

- A change of surface (before or during a match)

Match Betting Including In-Play

- All bets will be void in a match that has started but has not been completed, unless a 

player has been disqualified after the star of the match. In that case the player (or team) 

that wins or progresses to the next round is being proclamed winner for settlement 

purposes. 

- Retired:  Event is void but all bets on completed sets stand.

- Cancelled: in the event of tennis match not taking place or if a player is given a 

walkover, bets on this match are void.

Set Betting

In the case when the planned number of sets are changed, or not completed – the bets are 

void.

First Set Winner

Bets will be void in case the first set is not being completed.

Tie-Break in First Set

Bets will be void in case the first set is not being completed. If the score has reached 6-6 in 

the set, the market will be settled as ‘Yes’. 

Tie-Break in Match

Bets will be void in case a match that started but did not complete and no Tie-break has not 

yet occured. 

Double Result

Bets will be void in case a match that started but did not complete and no Tie-break has not 

yet occured. 

Total Sets

2-Way and 3-Way markets may be offered. 3-Way has ‘Exactly’ as an option. In the case 

when the statutory number of sets has changed or is not completed, all bets are void. 

Number of Sets Including In-Play

Bets will be void in an event of disqualification or retirement unless Settlement of the bet 

has already been determined

Markets Based on Total Games/Handicap Games Including In-Play

Forfeited points or games will be counted for final settlement.

Tie-break or Match tie-break is considered as one game.

All bets will void in the case of retirement, disqualification or change of surface mid-match. 

All bets are void if in some situation the statutory number of sets is being changed or is 

differing from those offered for betting purposes.

All of the games that each individual player wins at the end of the match are added up and 

the handicap winner is determined by the handicap.

Match Tie Breaks

A match tie-break is the means, in some competitions, for deciding the matches that reach 

one set. If the conclusion of a match is decided by a Match tie-break, then the Match tie-

break will be counted as the 3rd set. 2-1 set betting wil bw settled for the the winner of the 

Match tie-break.

Any bets taken in error for the Correct Score or Number of Games in the 3rd set will be 

void.

In-Play Game Markets (Current and Next)

The player serving in the relevant game is denoted by a yellow light signal next to the player 

name on the scoreboard..

If the wrong player is indicated as (Server), then any bets taken on Current or Next Game, 

Current or Next Game Score, Current or Next Game to Deuce, Point Betting or Next Game First 

Point will be void, regardless of the result.

In the event of the next scheduled game being a tie-break or Match tie-break all bets on that 

game will be void.

Game to Deuce will be settled as Yes if the score reaches 40-40 at any stage.

If any game includes the awarding of a penalty point(s) by the umpire, all bets on that game will 

stand. If the umpire awards a penalty game, or in the event of a game not being completed 

through player injury, all bets on that game will be void, with the exception of Game to Deuce if 

settlement has already been determined. In the event of forfeited points/games, these will 

count for final settlement.

In-Play Set Betting

Bets will stand only if the match is completed. All bets will be void if disqualification or 

retirement occurs.

In-Play Set Winner (Current and Next)

In a case where the set starts but is not completed, all bets will void unless a settlement of 

bets is already determined.

In-Play Set Score (Current and Next)

In a situation where there is no next set played then bets on that set will be void. A 

completed set is required for bets to stand. 

In-Play Total Games in Next Set

In the case when there is no next set played then bets on that set will be void.

In-Play Tie-Break Markets (Including Match Tie-Breaks)

In a situation when a tie-break is not played in a certain set, all bets on these markets are 

void. Every bet stands regardless of whether the tie-break includes the awarding of a 

penalty point. 

All bets on the tie-break will be void in case disqualification or retirement occurs, and the 

tie-break is not being completed. 

Settlement of Wagers

Wagers are settled using data from the competition organizers or independent media. In case 

of conflicting data between sources, the source used shall be the official results as listed on the 

competition organizer’s website.  

Basketball

Game and Prop Betting

All of the games must start at the scheduled date and in the correct time for the bets to be 

valid. Bets that are already placed will stand in cases when the same home team is still 

designated but the match location is changed. In a case when home and away team for a 

listed match play the fixture at the away team location, bets will stand if the home team is 

still listed as such. In all other cases bets will be void.

In 2-Way markets Push rules apply unless otherwise stated below. Stakes on single bets are 

returned, and in multiples/parlays the selection is treated as a non-runner.

In 3-way markets 1, X or 2; overtime is not included and bets are settled at the end of 

regular time.

If game is cancelled or postponed and not played within the next 24 hours of its time 

schedule, all bets will be void.

In the case of abandoning of the game after the start, there must be five or less minutes 

remaining for game and second half bets to have action unless settlement of bets is already 

determined.

Unless it is stated otherwise bets are settled including overtime.

First half bets stand after the completion of the first half. 

Bets on a quarter, half or game are valid only if the quarter, half of game are completed, 

unless settlement has already been determined.

Settlement of Wagers

Wagers are settled using data from the league or organization regulating the game or 

independent media. In case of conflicting data between sources, the source used shall be 

the official results as listed on the organizing league’s website.  

Handball

Match Betting

In the case of overtime all bets will be settled based on the score at the end of regulation 

time, except if it is otherwise stated. The betting markets are based on the result on the 

completion of the 60 minutes game period, except if it is otherwise stated. Bets are void in 

cases wen when the planned 60 minutes are not played unless the result of the bet has 

already been determined.

If the location of the match has changed, the bets will stand if the home team is still 

designed as such. In other cases the bets are void. 

Matches Postponed or Cancelled

In case of postponed or cancelled matches bets will be void unless game is played within 

the next 48 hours of its original scheduled time.

In-Play Betting

Only bets for fully completed games stand (exept when the outcome of the market is 

determined). All in-Play markets do not count the overtime unless otherwise noted.

In the case of half betting for in-play markets, the bets stand after the completion of the 

half of the game. Overtime, if played, is not included in all in-play half bets.

Settlement of Wagers

Wagers are settled using data from the league or organization regulating the game or 

independent media. In case of conflicting data between sources, the source used shall be 

the official results as listed on the organizing league’s website.

Trading

What are Binary Options?

Binary Options enable you to trade with assets all around the world. Let it be currencies, stocks, commodities or indexes, you don’t have to know all the complicated financial terms behind them. All you need to do is to correctly estimate where the price of an asset is more likely to go in the certain period of time. Sounds complicated? Well, it’s not. Let’s have a look at an example. Let’s say that you’ve read that Euro is getting stronger against the US Dollar. You have to select EUR/USD on the trading platform and click CALL (UP). You will then see real time movement of the Euro vs. US Dollar. If at the end of, let’s say 5 minute period, your price was higher than at the beginning of this option, you will make your profit.


What is One Touch?

We set a price of an asset for which we believe that it won’t be reached in the current trading week. It’s on you to prove us wrong. If price only touches or surpasses the level we decided, you’ve made your profit. If the price will not touch the level we decided, then your Option will expire out of the money.

To buy One Touch Options you have to buy units. Each unit costs 100€ Monday to Friday, and 200€ on Saturday and Sunday. You may purchase up to five units on each One Touch Option and as many One Touch Options as you would like.

There will always be two levels on each asset, one for CALL and one for PUT. Along with the prices you will see the profit you will make if you will end up being in the money.

You may earn anywhere from 150% to 500% on One Touch Options, if you end up in the money. In the event you end up out of the money, you will lose the value of your investment.

Options expire every day at 17:00 GMT or 19:30 GMT on Fridays. Therefore, if at that time your price is above (for CALL) or below (for PUT) you will be treated as in the money.

If the price does not reach our predetermined level, Option will be out of the money.

Payouts from One Touch will be settled every Friday at 19:30 GMT to your account.


What is Option Builder?

Option Builder brings you maximum flexibility and allows you to select your own expiry date and risk vs. reward ratio. Your selection may involve any currently available asset and expiry time within 4 hours of current time. In the Profit Control you have several options on how big do you want your profits to be when you are in the money, and how much you allow to lose when out of the money. This is a perfect way to minimize your risk and trade controllably.


What is the expiration rate?

It is price or value of the underlying asset according to Reuters. Or in other words it is the value at the time when option expires. This level determines if the option has expired in or out of the money. Every asset will have different expiry rate.


What is the expiration time?

The expiration time is the time and date at which an option expires.


Where do rates come from?

We obtain rate feed directly from Reuters using our own algorithms. Rates that you see in the trading boxes of each asset are always up to date and reflect real market.


I am not able to make the trade.

If you are not able to make a trade it is probably because these two reasons:

-You don’t have enough money in your account

-Some assets are not available, due to extreme market conditions

If you are experiencing a different problem, contact us at [email protected].


What is rollover?

When your investment is displaying loss, you have an option to postpone the expiry time. Rollover gives you opportunity to close in the profit.
To activate rollover you will have to add 30% to your initial investment. Adding 30% does not only give you more time, but you will also get 30% more profit, if your Option turns out to be positive.
The Rollover is available up to 10 minutes before the Expiry. You may apply Rollover only once per each option running. Rollover feature is not available for the last trade of the day.


What is Double Up?

If your Option is showing profit, you have a chance to double it up, by clicking Double Up. This will create new trade, with same conditions. You will have to invest the same amount as you did for the first option, but you will also double profit.
There are several advantages to doubling up. Once you are sure that your position is positive, you may increase your investment and immediately capitalize on strong position, thus doubling your money.


Why do rates change all the time?

We enable you to trade in the most dynamic and volatile markets. The fluctuations in the market, in currency rates, and in other parameters, affect our fully automated pricing engine. This is why rates may change all the time. When the rates in the bar are green it means they went up since the last update, when they are red it means they went down since the last update.


How much can I win?

When your option ends in the money, you will be making profit from 65 to 75% of the amount invested. If you are trading options using OneTouch your profits can be as high as 500%!

Example for when the Option ends in the money: You bought Call Option for 100€ of EUR/USD at 1.4100. If, when option expires, value of EUR/USD is 1.4105 you will make a profit of 65 to 75€.


How much can I lose?

Part of your investment will be returned to your account immediately after option expires. We will return 0% to 10% of your investment, depending on the Option.

When you use Option Builder you may select your own loss vs. profit ratio. For example you may select 10% to 60% return of investment in case of out of money. On the other hand you may choose your expected profit when you are in the money from 28% to 70%. In essence, bigger the expected profit, smaller the return in event of out of money.